We're Hiring! Education Sales Support Assistant

Role: Education Sales Support Assistant

Type of Vacancy: Full time

Hours: Monday - Friday, 09.00 – 17.00

Starting Month: April 2021

Reporting to: Sales Support Manager

Gill Education, Ireland’s leading publisher of educational and trade titles, is seeking a Sales Support Assistant for its demanding education department. The successful candidate will be an organised and self-motivated person, with exceptional communication and skills who will strive to provide efficient, prompt, and excellent customer support.

Key Responsibilities/tasks:

• Provide support for Gill’s team of sales representatives as required
• Provide support for customers (teachers) via phone and email
• Perform various forms of data input
• Process orders and sample requests
• Provide regular updates to the Sales Support Manager, including feedback on our products and other market information
• Update and maintain in-house systems (CRM, Affino etc.)
• Create and maintain sales and customer support documentation
• Any other duties assigned to support the Sales Support Manager

Key Competencies/Experience

• Excellent telephone manner and written communication skills
• A good working knowledge of Office 2010, Excel and Outlook is essential
• A natural ability to provide a high-level of customer support
• The ability to perform well under pressure
• A strong work ethic and excellent attention to detail
• Flexibility and a drive to learn

Experience/Qualifications

• In-house training will be provided on all in-house systems
• Previous experience in a similar role desired
• Leaving Certicate or Higher

Applications

Apply with CV and covering letter by 5^th March 2021 to Deborah Marsh (dmarsh@gill.ie), Executive Assistant & HR Administrator, Gill, Hume Avenue, Park West, Dublin 12.