Effective Communication

The fourth edition of this hugely popular textbook has been updated for the revised Level 5 Communications module [5N0690], which focuses on the four main communication skills of listening, speaking, reading and writing, incorporating all communications technology.

  • New to this edition:
    • Discusses current issues in communications and information technology with emphasis on trends, developments and the impact of social media
    • Presents all updated legislation in relation to work, including health, safety and welfare at work, and communications-related legislation
    • Introduces reading techniques such as skimming, obtaining an overview and identifying key points as a basis for developing summary writing skills
    • Includes new hints and tips for students throughout the book.

  • Considers verbal skills, listening skills, and nonverbal and visual communication in one-to-one and group interaction, as well as both personal and work-related settings.

  • Discusses various forms of communications technology and how they can be used in various contexts and for different required results.

  • Presents key research methodologies and editorial skills, including drafting and proofreading.

  • Each chapter contains activities and points of discussion to encourage participation in the classroom, and provides additional web resources for further study and exploration.

Written For:

  • Communications module [5N0690] at Level 5
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Publication Date

April 2014




Paperback, 286 pages

Country of Origin



Gill Education


Part 1: Introduction
Part 2: Listening and Speaking
Part 3: Nonverbal Communication
Part 4: Reading and Writing
Part 5: Communications Technology


245 x 171 mm


By Nicholas Harvey

Availability Status


Nicholas Harvey, MA Communication and Cultural Studies, teaches Communications in Kinsale College of Further Education.

Additional Resources

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