Fully revised edition of this popular and well-established textbook, which reflects the requirements of the Level 5 modules Information and Administration [5N1389] and Reception and Frontline Office Skills [5N1407].
NEW TO THIS EDITION
Unit 1: The Business Working Environment
Unit 2: Receptionist and Office Administrator Duties
Unit 3: Information Technology Infrastructure
Unit 4: Postal, Electronic and Mobile Communication
Unit 5: Filing and Retrieving Information
Information and Administration Level 5 module [5N1389], as part of:
Reception and Frontline Office Skills Level 5 module [5N1407], as part of:
Joan Gallagher, BComm, DipEd, Dip Information Systems, MSc Computer Applications for Ed, is Head of the Creative Multimedia Department and teaches Information Technology, Business Studies and Web Design/Development at Blackrock Further Education Institute (BFEI).
Siobhán Creedon, BBS, DipEd (Business), lectures in Information Technology, Text Processing, Business Communications and Organisation Studies Education Practice. She is the FETAC co-ordinator in the Creative Media and Computing Department at the Institute of Technology, Tralee.